Refund policy

At Noomi Pets, we are committed to providing premium-quality products for your furry friends. If you experience any issue with your order, we're here to help.

Returns

We accept returns only in the following cases:

• The product was delivered damaged.
• You received the wrong product.
• The product has a manufacturing defect.

To be eligible for a return or replacement:

• You must contact us within 24 hours of receiving your order.
• Please provide your order number along with clear photos or videos of the product and its packaging.
• The product must be unused and in its original packaging.

Returns due to a change of mind, incorrect size selection, color preference, or personal preference are not accepted.

Replacements

If your request is approved, we will arrange a replacement at no additional cost.

Refunds

Refunds are issued only if:

• A replacement is not possible, or
• The return has been approved after inspection.

Once the returned product is received and inspected, approved refunds will be processed to your original payment method within 5–7 business days.

Order Cancellation

Orders can be cancelled free of charge before they are shipped.

Once an order has been shipped, it cannot be cancelled.

Contact Us

If you need assistance with a return, replacement, or refund, please contact us at:

Email: hello@noomipets.com

Please include your order number and relevant photos/videos to help us resolve your request as quickly as possible.